General terms and conditions
General Terms and Conditions Macies BV
General
1. Macies BV (“Macies” or “we”) is an online retailer of clothing and accessories, and can be reached via maciesservice@gmail.com. These terms and conditions (the “Terms”) apply to all orders and purchases made through our website www.macies.com (the “Website”).
2. By placing an order on our Website, you agree to these Terms. We recommend that you read the Terms carefully before making a purchase. If you have any questions, please contact us at maciesservice@gmail.com.
Orders
1. All offers on the Website are without obligation and Macies reserves the right to modify or withdraw them at any time.
2. An agreement is concluded at the moment that Macies confirms the order by e-mail. If you have not received confirmation within 24 hours, you can contact our customer service.
3. Macies reserves the right to cancel orders, for example if payment has not been successfully completed, the product is out of stock or if there has been an error in pricing. In that case, you will be notified by email.
4. Macies is not obliged to supply products at an incorrectly displayed price if this is clearly an error.
Prices and Payment
1. All prices on the Website are in Euros and include 21% VAT.
2. Payments are processed via Mollie. If the payment fails or is refused by the payment provider, Macies can cancel the order.
3. Any shipping costs will be stated separately during the checkout process and are the responsibility of the customer.
Delivery and Returns
1. Items that are not pre-ordered will be shipped within 5 business days. Some products have longer delivery times:
• Hoodies: up to 14 working days.
• Bikinis: up to 20 working days.
The delivery time for pre-orders is described with the product.
2. You may return unwanted items within 14 days of receipt, as long as the items are returned in their original condition and packaging. Returned products must be unused, unwashed and free of damage or odors. Removed tags or worn products will not be accepted.
• Bikinis can only be returned if they have been tried on with underwear, due to hygiene regulations.
• Sale items and pre-orders cannot be returned.
• The costs for returning are for the customer. Macies will refund the purchase price of returned items within 11 working days after receipt. Macies reserves the right to refuse returns if the stated conditions are not met.
Force majeur
1. Macies shall not be liable for delays or failure to perform its obligations if these are the result of circumstances beyond its reasonable control, such as natural disasters, wars, strikes or government measures. In such cases, Macies may terminate the agreement or suspend performance.
Liability
1. Macies is not liable for indirect damage, consequential damage, or lost profits resulting from the use of our products.
2. Macies' liability remains limited to replacement of the product or refund of the purchase price in the event of delivery of defective or damaged products.
Privacy
1. Macies respects the privacy of its customers and processes personal data in accordance with the General Data Protection Regulation (GDPR). Personal data is only collected for the execution of the agreement. For more information, please consult our privacy policy.
Intellectual Property
1. All intellectual property rights relating to the Website, the content and the products offered belong to Macies or its licensors. It is not permitted to use these rights without prior written permission from Macies.
Applicable Law and Disputes
1. Dutch law applies to all agreements between Macies and the buyer.
2. Disputes arising from or related to the agreement will be submitted to the competent court in the district where Macies is established, unless otherwise required by law.
Contact details
For questions about your order or our terms and conditions, please contact us at maciesservice@gmail.com.
General
1. Macies BV (“Macies” or “we”) is an online retailer of clothing and accessories, and can be reached via maciesservice@gmail.com. These terms and conditions (the “Terms”) apply to all orders and purchases made through our website www.macies.com (the “Website”).
2. By placing an order on our Website, you agree to these Terms. We recommend that you read the Terms carefully before making a purchase. If you have any questions, please contact us at maciesservice@gmail.com.
Orders
1. All offers on the Website are without obligation and Macies reserves the right to modify or withdraw them at any time.
2. An agreement is concluded at the moment that Macies confirms the order by e-mail. If you have not received confirmation within 24 hours, you can contact our customer service.
3. Macies reserves the right to cancel orders, for example if payment has not been successfully completed, the product is out of stock or if there has been an error in pricing. In that case, you will be notified by email.
4. Macies is not obliged to supply products at an incorrectly displayed price if this is clearly an error.
Prices and Payment
1. All prices on the Website are in Euros and include 21% VAT.
2. Payments are processed via Mollie. If the payment fails or is refused by the payment provider, Macies can cancel the order.
3. Any shipping costs will be stated separately during the checkout process and are the responsibility of the customer.
Delivery and Returns
1. Items that are not pre-ordered will be shipped within 5 business days. Some products have longer delivery times:
• Hoodies: up to 14 working days.
• Bikinis: up to 20 working days.
The delivery time for pre-orders is described with the product.
2. You may return unwanted items within 14 days of receipt, as long as the items are returned in their original condition and packaging. Returned products must be unused, unwashed and free of damage or odors. Removed tags or worn products will not be accepted.
• Bikinis can only be returned if they have been tried on with underwear, due to hygiene regulations.
• Sale items and pre-orders cannot be returned.
• The costs for returning are for the customer. Macies will refund the purchase price of returned items within 11 working days after receipt. Macies reserves the right to refuse returns if the stated conditions are not met.
Force majeur
1. Macies shall not be liable for delays or failure to perform its obligations if these are the result of circumstances beyond its reasonable control, such as natural disasters, wars, strikes or government measures. In such cases, Macies may terminate the agreement or suspend performance.
Liability
1. Macies is not liable for indirect damage, consequential damage, or lost profits resulting from the use of our products.
2. Macies' liability remains limited to replacement of the product or refund of the purchase price in the event of delivery of defective or damaged products.
Privacy
1. Macies respects the privacy of its customers and processes personal data in accordance with the General Data Protection Regulation (GDPR). Personal data is only collected for the execution of the agreement. For more information, please consult our privacy policy.
Intellectual Property
1. All intellectual property rights relating to the Website, the content and the products offered belong to Macies or its licensors. It is not permitted to use these rights without prior written permission from Macies.
Applicable Law and Disputes
1. Dutch law applies to all agreements between Macies and the buyer.
2. Disputes arising from or related to the agreement will be submitted to the competent court in the district where Macies is established, unless otherwise required by law.
Contact details
For questions about your order or our terms and conditions, please contact us at maciesservice@gmail.com.